About Keep Company

Keep Company is a coaching and mentoring platform that drives real human connection across the employee lifecycle. We combine software, expert guidance, and (the key) live human connection that actually strengthens not just employee engagement, but productivity and resilience-especially in moments that matter most.

Offered exclusively through employers, our platform unlocks the administrative burden required for managing successful coaching and mentoring programs, while also providing employees (“members”) a Third Space between home and work, between therapy and happy hour. Our patented group-matching technology clusters professionals into groups of 8. Together with an expert coach, groups go through our behavioral science-based live group experience, building collective connection and individual skills. And it works. One of our members recently shared, “Put simply, I walk through life differently because of this experience.”

Keep Company was one of 10 companies selected to be part of the Techstars Future of Longevity Accelerator, run in partnership with Pivotal Ventures. We’ve been recognized by Forbes and SHRM as a leading workplace innovation. We’ve supported hundreds of members at some of the most impactful professional services firms in the world, and we’re just getting started.

About the Role

We’re looking for a detail-oriented, systems-savvy Platform & Program Operations Associate to join our team. This contractor role blends program operations (communications, scheduling, logistics) with platform operations (data processing, QA, backend enablement). You’ll help ensure our programs run smoothly end-to-end—powering both member experiences and client confidence.

The Platform & Program Operations Associate will serve as a Directly Responsible Individual (DRI) across both Program Ops and Platform Ops, supporting delivery and backend enablement. This person is the connective tissue between program delivery, data accuracy, and platform reliability.

You’ll:

- Execute operational delivery for program communications, logistics, and member support

- Configure and QA platform workflows (comms, check-ins, forms, dashboards)

- Process and validate data, ensuring clean handoff into reporting systems

- Partner with Client Success, Learning, and Engineering to troubleshoot and escalate when needed

Key Responsibilities

Program Operations (Member-Facing Support)

- Manage cohort timelines in the Ops Engine (our master tracker)

- Schedule program touchpoints (Kickoffs, meetings, reminders) and track weekly progress

- Execute operational delivery of member and coach communications, using platform automations and Zapier/Hubspot integrations

- Support calendar invite distribution and resource linking in collaboration with the Learning team

- Provide weekly updates on program status across cohorts

Platform Operations (Backend & Data Enablement)

- Comms Enablement: Configure, test, and QA all platform-triggered communications (emails, reminders, texts)

- Data & Forms: Maintain registration and post-program survey forms; validate intake logic and data mapping into reporting (Equals).

- Manual Enablement: Perform transitional manual uploads and matching tasks (e.g., for mentoring pilots). Ensure accuracy and resolve mismatches.

- Program Enablement: Configure and QA platform features like check-ins/checkouts, dashboards, and resource library items

- QA & Escalations: Monitor data and workflow integrity, troubleshoot issues, and escalate to engineering when needed

Cross-Functional Integration

- Partner with Learning (content + comms) to align delivery with program design goals

- Partner with Client Success to surface risks, ensure client-facing readiness, and escalate platform issues

- Document processes and platform configurations to support training, scaling, and future admin onboarding

What Success Looks Like

- Programs run smoothly end-to-end, with all logistics and comms delivered on time

- Platform workflows (emails, check-ins, forms, dashboards) are configured correctly and fully QA’d before launch

- All intake and survey data flows cleanly into reporting, with no gaps

- Dependencies are surfaced early, escalations are managed smoothly, and clients see reliability in delivery

- Weekly updates show clarity and confidence in both program + platform readiness

Qualifications

- 2+ years in operations, project management, or program coordination (experience in SaaS, coaching, learning, or HR tech is a plus)

- Strong comfort with digital platforms, data processing, and workflow automation

- Familiarity with Google Suite, Zapier, Hubspot, Slack, project trackers; bonus if you’ve worked with survey tools, dashboards (e.g., Equals, Airtable, Notion), or CRM/HRIS integrations

- Excellent attention to detail and ability to QA workflows end-to-end

- Strong written communication skills; able to draft and deliver member-facing comms

- Ability to work independently, manage multiple priorities, and thrive in a fast-paced, evolving environment

Who You Are

- You thrive in fast-paced environments and you are high-accountability, collaborative, and hungry

- You are exceptionally organized and detail-oriented

What We Offer

- Contractor role (40 hrs/week), availability between 8:00am–3:00pm ET.

- Hourly rate commensurate with experience.

- 6–12 month contract, with option to extend based on performance and company needs.

Our Values

- Keep Your Commitments: We value reliability

- Keep the Unit: We value collaboration

- Keep Curious: We value a growth mindset

- Keep Yourself: We value self-awareness

- Keep the Joy: We value celebration