https://royalmovingco.com/

Schedule: Tuesday-Saturday, 12 pm - 9 pm PST, 40-hour/week

Starting Pay: $6/hour, $1,080/mo on average

Mission
To keep an average customer satisfaction rate above 95%, showing the
outcomes listed below.

Metrics / Key Performance Indicators
Maintain an average rating above 4.8 on the company’s Yelp accounts.
Maintain an average rating above 4.8 on the company’s active Google
accounts.
Maintain an average rating above 4.8 on the company’s active Thumbtack
accounts.
Propose a minimum of 3 operational improvements per month.
Keep the cancelation rate among dispatched crews below 1%.

Competencies
Customer Orientation. The right candidate must be willing to help people and
provide high-standard service in a prompt, polite manner.
Problem-Solving. The right candidate must be skillful at identifying problems,
proposing solutions, and implementing the best of them.
Critical Thinking. The right candidate must analyze problems from different
angles and seek to understand others’ viewpoints.
Data Analysis. The right candidate must be able to structure data and draw
insightful conclusions from it.
Openness to Criticism. The right candidate must solicit feedback and react to
criticism calmly.

Scorecard for Customer Advocates 1

Efficiency. The right candidate must work smart, producing the requested
output with minimal wasted effort. It involves proper planning and staying
within the schedule.
Stress Resistance and Adaptability. The right candidate must be comfortable
working in a fast-paced, busy environment and maintaining stable
performance under heavy pressure or changing priorities.
Attention to Detail. The right candidate must always convey essential details
to customers. Omitting important information often leads to profit loss and
reputational damage for the company.
Communication. The right candidate must speak articulately, logically, and
concisely.
Team-Building. The right candidate must establish a collaborative working
relationship with colleagues.
Proactivity and Self-Sufficiency. The right candidate must act independently
and achieve the set outcomes without constant supervision.
Responsibility and Integrity. The right candidate must be honest and reliable.
Deliberately given false information will serve as the basis for employment
termination.
Intelligence. The right candidate must demonstrate an ability to learn quickly
and memorize large chunks of new information.
Literacy. The right candidate must have an excellent command of English,
high grammar competence, and proper writing skills.