• Serve as the primary relationship manager for property owners.

• Lead onboarding for all new clients, ensuring a smooth and professional transition.

• Conduct regular (including weekly) owner calls.

• Proactively manage owner concerns, diagnose issues, and coordinate with operations to resolve them.

• Present financial statements, performance data, and projections clearly and confidently.

• Build and maintain strong rapport with owners while setting appropriate boundaries.

• Drive customer retention through exceptional communication and follow-up.

• Develop and refine onboarding processes and internal systems.

• Create and improve workflows and automations to increase efficiency.

• Be available for urgent owner matters outside standard hours when needed.

Required Qualifications

• Age 30+ with high professional maturity.

• Minimum 4 years in a senior relationship or account management role.

• Experience managing U.S.-based customers.

• Impeccable, high-level English (spoken and written).

• Clear, neutral English-speaking accent suitable for U.S. clients.

• Background in hospitality or service-based businesses preferred.

• Strong financial literacy — able to read P&L; statements and understand projections.

• Highly numerate and comfortable discussing performance metrics.

• Exceptional empathy combined with strong boundaries.

• Outstanding follow-up discipline and communication skills.

• Comfortable creating processes in a startup environment.