Outbound Lead Caller / Appointment Setter

POSITION SUMMARY

The Outbound Lead Caller is responsible for contacting inbound digital leads generated through Everlast Bathrooms’ marketing channels and converting them into scheduled in-home consultations.

This is not a cold-calling role. Leads have already expressed interest through digital marketing channels, but the position requires a high volume of consistent outbound activity, follow-up, and persistence.

The ideal candidate is a confident, professional communicator who can quickly engage homeowners, build rapport, qualify their needs, and schedule appointments for the sales team.

In addition to outbound calling, this individual will assist the broader call center team with administrative tasks on an as-needed basis.

KEY RESPONSIBILITIES

• Run the assigned call queue until completed each day.

• Make approximately 150–200 outbound calls per day across fresh and follow-up leads.

• Maintain consistent calling activity throughout the day, understanding that a significant percentage of calls may go to voicemail.

• Conduct warm, professional qualifying conversations using the Everlast call script and Q&A framework.

• Identify homeowner interest level, project scope, timeline, and availability for a design consultation.

• Schedule in-home appointments and confirm details with homeowners and sales representatives.

• Log every call, outcome, and appointment detail accurately in the i360 CRM in real time.

• Update lead status and disposition tags after each interaction according to established CRM protocols.

• Assist the Call Center Manager and team with administrative tasks, including data entry, report pulls, scheduling coordination, and inbound call overflow as needed.

• Communicate lead quality issues, call obstacles, and recurring trends to the manager.

• Maintain a professional, energetic, and persistent approach throughout a high-volume calling day.

REQUIREMENTS

• Fluent spoken and written English. A native or neutral accent is not required, but candidates must be able to communicate clearly, confidently, and naturally with U.S. homeowners.

• 1–3+ years of outbound calling, appointment setting, lead follow-up, or similar experience.

• Experience in home services, remodeling, insurance, real estate, or consumer sales is highly desirable.

• Proven ability to work in a high-volume calling environment and meet appointment-setting targets.

• Comfortable using CRM systems and logging/managing leads in real time. Experience with i360/Salesforce is a plus.

• Strong ability to handle objections, persist through rejection, and maintain energy throughout the day.

• Excellent time management and follow-up skills.

• Detail-oriented, with the ability to maintain accurate records for every lead and interaction.

• Reliable, high-speed internet connection suitable for a full-time calling role.

• Availability to work at least four weekdays and one weekend day.

PREFERRED QUALIFICATIONS

• Experience making 100+ outbound calls per day.

• Experience in bathroom remodeling, home improvement, or related home services.

• Previous use of i360 CRM or another dialer-integrated CRM platform.

• Background in appointment setting or lead generation within a quota-driven environment.

• Familiarity with digital leads generated through Facebook Ads, Google Ads, web forms, or similar channels.

ADMINISTRATIVE SUPPORT

While this position is primarily outbound-focused, the team works collaboratively. Additional responsibilities may include:

• Pulling or formatting lead reports from i360 or Excel.

• Assisting with scheduling coordination between sales reps and homeowners.

• Answering inbound overflow calls during peak periods.

• Updating templates, call scripts, or internal tracking sheets.

• Light data entry or document preparation for the Call Center Manager.

WORK SCHEDULE & COMPENSATION

• Full-time position with a flexible, non-traditional schedule.

• Candidates must be available to work a minimum of four weekdays and at least one weekend day.

• Candidates may work both Saturday and Sunday if that schedule is preferable and aligned with team needs.

• Some flexibility in how hours are distributed throughout the week may be discussed with the company.

• Base compensation: USD 750/month.

• Uncapped performance bonuses based on results.

• Top performers can earn approximately USD 1,300–1,400 per month in total compensation.

WHAT WE OFFER

• Base salary plus uncapped performance-based bonuses.

• Paid training on Everlast products, call scripts, and CRM systems.

• A structured, fast-paced environment with clear targets and direct feedback.

• Growth opportunities for high performers into senior call center or team lead positions.