QKapital Group
Location: Miami, Florida
Work Arrangement: Full-time, on-site
Scope: Company-wide management across U.S. and Latin American teams

About QKapital

QKapital is a U.S. mortgage financing company specializing in helping domestic and foreign national borrowers finance residential and commercial real estate in the United States.

The company provides access to mortgage solutions for property purchases, investment properties, and refinancing, including conventional, FHA, jumbo, non-QM, and DSCR loan programs.

With its operational hub in Miami and teams across the United States and Latin America, QKapital combines local client relationships with U.S. mortgage expertise. Its teams support borrowers throughout the financing process, from initial consultation and loan origination through application, processing, lender coordination, and closing.

About the Role

We are looking for an experienced General Manager to lead QKapital’s day-to-day business, with a primary focus on mortgage sales and loan processing across its U.S. and Latin American teams.

This person will oversee the managers responsible for both functions, driving sales performance and ensuring mortgage applications move efficiently from origination through processing, lender coordination, and closing. They will also coordinate supporting departments to ensure the business operates effectively as a whole.

A key objective is to allow the owners to step back from routine operational involvement and dedicate more time to strategy, business development, and growth. The General Manager will take ownership of daily execution, team performance, and operational issues, making decisions within agreed authority and keeping the owners informed of results, significant risks, and matters requiring their input.

The ideal candidate combines strong people management, commercial judgment, and operational discipline with a solid understanding of the U.S. mortgage business. They must be comfortable managing managers, improving processes, and holding teams accountable for results.

Key Responsibilities

Mortgage Sales & Commercial Performance

• Lead sales execution through sales managers, loan officers, and business development teams.

• Establish sales goals and monitor lead follow-up, conversion rates, mortgage applications, funded loan volume, and referral activity.

• Ensure leads receive timely attention and consistent follow-up across markets.

• Coach managers to improve team performance, address underperformance, and strengthen accountability.

• Align sales commitments and client expectations with available financing options, lender requirements, and processing capacity.

• Support relationships with lenders, real estate agents, developers, and other referral partners.

• Coordinate with marketing to improve lead quality and measure commercial results.

Loan Processing & Closing Coordination

• Oversee loan processing through the responsible managers, ensuring applications progress efficiently from submission through lender review and closing.

• Ensure effective handoffs between sales, loan officers, mortgage liaisons, processors, and closing teams.

• Monitor pipeline status, file aging, documentation completeness, outstanding conditions, and expected closing dates.

• Identify bottlenecks, prioritize stalled files, and ensure timely resolution of issues.

• Establish clear procedures, service standards, quality controls, and escalation paths.

• Coordinate with internal specialists, lenders, and external partners to ensure files meet applicable requirements.

• Serve as a senior escalation point for complex files, client concerns, and operational issues.

General Management & Owner Support

• Take responsibility for day-to-day business execution across departments and locations.

• Translate the owners’ strategic objectives into operating plans, priorities, and measurable goals.

• Establish clear responsibilities and decision-making authority so routine matters can be resolved without the owners’ direct involvement.

• Lead management meetings, track commitments, and ensure agreed actions are completed.

• Coordinate sales, processing, closing, marketing, finance, administration, and technology support around shared business priorities.

• Work with finance to monitor revenue, expenses, productivity, and opportunities to improve profitability.

• Provide the owners with concise reporting on performance, significant risks, and decisions requiring their involvement.

People & International Team Management

• Manage and develop department leaders across the United States and Latin America.

• Set performance expectations, provide feedback, and address team or management issues promptly.

• Assess staffing needs and support hiring, onboarding, training, and employee development.

• Strengthen communication and collaboration between international commercial teams and the U.S. mortgage operation.

• Build a culture of ownership, client service, and accountability.

Processes, Systems & Reporting

• Define and track KPIs covering sales performance, processing turnaround times, pipeline movement, closing results, and client service.

• Improve the use of CRM platforms, loan origination systems, and management dashboards.

• Document and standardize workflows while accommodating relevant market and lender requirements.

• Identify opportunities to automate repetitive work, reduce errors, and improve productivity.

• Implement processes that support growth and enable teams to operate with greater autonomy.

Requirements

• Demonstrated senior leadership experience in the U.S. mortgage industry, with responsibility for both sales performance and loan processing or mortgage operations.

• Strong understanding of the mortgage lifecycle, including origination, application, processing, lender underwriting requirements, and closing.

• Proven experience managing managers and coordinating multiple departments.

• Track record of improving commercial results, operational efficiency, and team accountability.

• Experience using KPIs, pipeline reporting, and financial information to guide decisions.

• Strong leadership, communication, negotiation, and problem-solving skills.

• Ability to combine hands-on involvement with effective delegation and management development.

• Experience working closely with business owners or senior executives while independently leading daily operations.

• Fluent English and Spanish.

• Availability to work full-time, on-site in Miami.

Preferred Qualifications

• Experience serving foreign national borrowers and international real estate investors.

• Experience managing teams across the United States and Latin America.

• Familiarity with residential and commercial financing, including non-QM and DSCR products.

• Experience strengthening management structures and processes within a growing, founder-led business.

• Experience managing lender relationships and real estate referral channels.

• Familiarity with mortgage CRM platforms, loan origination systems, and reporting tools.

What Success Looks Like

• Sales and processing managers take clear ownership of their teams, priorities, and results.

• Leads receive consistent follow-up, and sales activity translates into qualified applications and funded loans.

• Files move through processing with fewer avoidable delays and clearer visibility into closing timelines.

• Departments and locations operate with consistent communication and accountability.

• Routine operational issues are resolved without requiring the owners’ direct involvement.

• The owners receive reliable reporting and can dedicate more time to strategy and growth.

Compensation

Compensation package to be confirmed based on the scope of the role and the selected candidate’s experience.